FAQ
Frequent questions
Short answers. Binding are the texts before payment and the renter’s terms.
Help centreAnother question?Who is the rental contract with?
The named rental company. RENTARVO intermediates and provides the software.
Does RENTARVO charge me a fee?
No. You pay rent and deposit to the renter. The renter pays software and 10 % commission. /preise
Where do I pick up?
At the renter’s site — usually a branch, not a RENTARVO airport desk.
Do I need an account?
Not to search. To book and pay, one customer account for all renters on this installation.
Can I cancel?
Yes, if the renter allows it. Deadline and refund are shown before booking and in the booking view.
What appears on the bank statement?
The renter or their payment provider, not “RENTARVO rent”. No Stripe Connect split in V1.
How does search work?
Place is required. Radius, filters, total price. Ranking: distance, price, reviews — /ranking. No paid placement in V1.
Cookies and the map?
Necessary storage always. Map tiles only after comfort consent. /cookies
How do I report a listing?
Via /report. You get a case id. Not a booking complaint.
Withdrawal right?
Neither a blanket yes nor no. It depends on the service and the case and needs LEGAL REVIEW before production. /agb
The FAQ is orientation, not a contract.