Help
Help for the marketplace — not the rental contract
RENTARVO intermediates and provides the software. The rental contract, cancellation, deposit and damage sit with the named renter. Here is what the platform does — and where the rest belongs.
Manage bookingContact- Account and booking
At /bookings you see bookings, status and documents once you are signed in.
- The renter’s rules
Cancellation, fuel, deposit and handover are in that company’s terms — visible before you pay.
- V1 money
You pay the renter (direct_to_renter). RENTARVO takes no marketplace fee from you. /preise
- Unlawful content
Listings, reviews, profiles: /report. Booking disputes: the renter or /kontakt.
FAQ
Short answers before you book.
Cancellation
Who decides, where you click.
Payments
Whom, how, what the statement shows.
Deposit
Separate from the rent, with the renter.
Pick-up & return
At the branch, with a protocol.
Damage
Document it, tell the renter.
Support
Platform vs renter.
Notice desk
Unlawful content, case id.
These pages are not legal advice and not the renter’s terms.